Privacy Policy

Abisola Olabisi ("Abisola Olabisi," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, communicate with us, book a discovery call or consultation, purchase or participate in coaching services or programs, access a client portal, join a mailing list, submit a form, or otherwise interact with Abisola Olabisi.

This policy applies to the Abisola Olabisi website and related coaching services, including Mindset Transformation Coaching, Relationship Coaching, Faith-Based Premarital Coaching, Teen Life Mentoring & Coaching, and other programs or services offered through this website.

Grow with AO may operate as a separate community or membership ecosystem and may also be subject to the privacy terms of the platform through which that community is provided.

1. Our Commitment to Privacy

We seek to handle personal information in accordance with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act ("PIPEDA") where applicable.

Our privacy practices are guided by principles of accountability, transparency, consent, appropriate collection, limited use and disclosure, reasonable retention, accuracy, safeguards and individual access.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Contact Information
• Name
• Email address
• Telephone number
• Mailing or billing information where required
• Booking Information
• Appointment date and time
• Service of interest
• Scheduling preferences
• Information you voluntarily provide when requesting a discovery call or consultation
• Coaching Information

When you become a coaching client, we may collect information you voluntarily provide through:

• Discovery calls
• Coaching intake forms
• Goal-setting exercises
• Assessments and questionnaires
• Coaching sessions
• Reflection exercises
• Worksheets
• Client portal submissions
• Progress reviews
• Messages and correspondence

This information may include personal goals, experiences, relationship information, values, challenges, beliefs, family context, faith-related information or other information you choose to discuss as part of coaching.

Please provide only information reasonably relevant to the coaching relationship.

• Transaction Information

When you purchase a service, we may receive information concerning:

• Services purchased
• Amount paid
• Transaction status
• Invoice information
• Payment-plan status

Payment card details may be processed directly by our payment service provider. We do not intend to independently store complete credit or debit card numbers when payment is handled by a third-party payment processor.

• Website and Technical Information

Depending on the technologies enabled on our website, we may collect:

• IP address
• Device type
• Browser type
• Pages viewed
• Referral source
• Approximate location derived from technical information
• Cookie and analytics information
• Website interaction information

3. Why We Collect Personal Information

We may use personal information to:

• Respond to inquiries
• Schedule discovery calls and consultations
• Determine which coaching service may be relevant to an inquiry
• Establish and administer a coaching relationship
• Process registrations and payments
• Provide coaching programs and resources
• Personalize coaching exercises and action steps
• Schedule and manage appointments
• Maintain client accounts and portals
• Communicate about sessions and programs
• Send transactional reminders and service updates
• Maintain appropriate business and financial records
• Improve our website and services
• Respond to privacy, administrative or legal requests
• Protect our website, clients and business from misuse or security threats
• Comply with applicable legal obligations

We will not intentionally use personal information for materially unrelated purposes without obtaining appropriate consent or otherwise having lawful authority to do so.

4. Consent

Where required, we obtain consent for the collection, use and disclosure of personal information.

The form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.

You may withdraw consent to certain uses of your information, subject to legal, contractual and operational restrictions.

Withdrawal of consent may affect our ability to provide certain services where the information is reasonably necessary to provide those services.

5. Teen Life Mentoring & Coaching

Teen Life Mentoring & Coaching has additional privacy considerations.

Where a participant is a minor, enrollment, contracting and payment must be completed through a parent or legal guardian unless otherwise permitted by applicable law and our policies.

We may maintain separate information relating to:

• The parent or guardian
• The teen participant
• Scheduling
• Consent
• Program participation
• Coaching exercises
• Administrative information

We believe that an appropriate level of privacy supports trust within a mentoring relationship. Accordingly, a teen's private reflections, coaching conversations or portal responses will not automatically be shared in full with a parent or guardian.

Before services begin, we will explain the applicable confidentiality and information-sharing expectations to both the parent/guardian and teen participant.

There may be circumstances in which information needs to be disclosed, including where required by law or where we reasonably believe disclosure is necessary in response to a serious safety concern. The applicable coaching agreement and consent documentation will provide additional information.

Teen Life Mentoring & Coaching is coaching and mentoring, not psychotherapy, mental-health treatment, diagnosis or crisis intervention.

6. Couples and Premarital Coaching

Faith-Based Premarital Coaching may involve information provided individually and jointly by each partner.

Information specifically designated as a joint couple exercise may be accessible to both participants.

Individual reflections will not automatically be treated as shared information merely because both partners participate in the same program.

The applicable coaching agreement will explain how individual and shared information is handled during the couple coaching relationship.

7. Client Portals

Clients may receive access to a secure client area containing materials such as:

• Session information
• Worksheets
• Resources
• Action steps
• Forms
• Program progress
• Client-visible summaries

Private administrative or coach notes are not intended to appear in the client portal.

Clients are responsible for maintaining the confidentiality of their login credentials and should notify us promptly if they believe their account has been compromised.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Support booking, login and checkout functionality
• Measure marketing effectiveness where enabled

Where required, visitors will be given appropriate choices regarding non-essential cookies.

Third-party technologies may also be subject to the privacy policies of their respective providers.

9. Service Providers

We may use third-party providers to help operate our business, such as providers for:

• Website hosting
• Client portals
• Appointment scheduling
• Video conferencing
• Email
• Customer relationship management
• Payment processing
• Forms
• Analytics
• File storage
• Automation

These providers may process personal information on our behalf as necessary to provide their services.

We seek to use appropriate service providers and safeguards, but third-party platforms operate under their own terms and privacy practices.

Some providers may process or store information outside Manitoba or Canada. As a result, personal information may be subject to the laws of another jurisdiction while being processed there.

10. Marketing Communications

We may send promotional emails or other commercial electronic messages where we have the appropriate consent or another lawful basis to do so.

Marketing communications will provide an unsubscribe method where required.

Unsubscribing from promotional communications does not necessarily prevent us from sending transactional communications required to administer an existing booking, purchase, account or coaching relationship.

11. Disclosure of Personal Information

We do not sell personal information.

We may disclose information:

• With your consent
• To service providers acting on our behalf
• To process transactions
• To administer requested services
• Where reasonably necessary to protect rights, safety or security
• Where required or permitted by law
• In connection with a legitimate business restructuring or transfer, subject to applicable legal requirements

We seek to limit disclosures to what is reasonably necessary in the circumstances.

12. Safeguards

We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information under our control.

These may include:

• Password-protected accounts
• Restricted access
• Authentication controls
• Secure third-party platforms
• Access limitations
• Appropriate record-management practices

No Internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security.

13. Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Maintain appropriate business records
• Meet contractual obligations
• Resolve disputes
• Meet applicable accounting, tax, legal or regulatory requirements

When information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable legal requirements.

14. Access and Correction

Subject to applicable law and permitted exceptions, you may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected.

We may need to verify your identity before processing a request.

Certain information may not be available for access where an exception under applicable law applies, including information that would reveal another person's personal information or other information that may lawfully be withheld.

15. External Links

Our website may contain links to third-party websites, social-media platforms, community platforms or other services.

We are not responsible for the privacy practices, security or content of third-party services. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or applicable requirements.

The current version will be posted on this website with an updated "Last Updated" date.

17. Privacy Contact

Questions, access requests, correction requests or privacy concerns may be directed to:

• Privacy Officer — Abisola Olabisi
• Email: admin@abisolaolabisi.comWebsite: abisolaolabisi.comBusiness Address: 330 St. Mary Avenue, R3C 3Z5

If you have a concern, we encourage you to contact us so that we can review and respond to it.