Cancellation, Rescheduling & Refund Policy

At Abisola Olabisi, we understand that schedules change and unexpected circumstances arise. This policy is designed to provide clarity and fairness while protecting the time reserved specifically for coaching clients.

This policy applies to coaching and mentoring services offered by Abisola Olabisi, including:

• Mindset Transformation Coaching
• Relationship Coaching
• Faith-Based Premarital Coaching
• Teen Life Mentoring & Coaching

Separate terms may apply to self-paced courses, workshops, events, memberships and other digital products.

1. Discovery Calls and Parent/Guardian Consultations

If you need to reschedule or cancel a discovery call or parent/guardian consultation, please use the rescheduling link included in your booking confirmation or contact us as soon as reasonably possible.

Repeated missed discovery calls or consultations may result in our declining to offer another appointment.

2. Coaching Sessions

When you book a coaching session, that time is reserved specifically for you.

Clients should provide at least 24 hours' notice when requesting to cancel or reschedule a coaching session.

Where at least 24 hours' notice is provided, the session may generally be rescheduled without penalty, subject to availability and the terms of your coaching agreement.

3. Late Cancellations

A cancellation made less than 24 hours before the scheduled session may be treated as a completed/used session.

We recognize that genuine emergencies and exceptional circumstances occur. Such situations may be considered individually at Abisola's discretion, subject to applicable law.

4. Missed Sessions and No-Shows

If you do not attend a scheduled coaching session and have not provided the required notice, the session may be considered used and may not be refundable or replaceable.

If you are more than 15 minutes late without prior communication, the session may be considered a no-show.

If the session can still proceed, it will normally end at the originally scheduled time so that other client appointments are not affected.

5. If Abisola Needs to Reschedule

If Abisola needs to cancel or reschedule a session, you will not lose the session.

A replacement appointment will be offered at a mutually workable time.

6. Coaching Packages and Programs

Some coaching services are purchased as a package or structured program rather than as individual sessions.

Your program price reserves coaching capacity and may include services and resources beyond live sessions, such as:

• Intake review
• Program preparation
• Worksheets
• Resources
• Client portal access
• Session preparation
• Personalized action steps
• Follow-up materials
• Program administration

Any program-specific cancellation or refund terms will be disclosed before purchase and/or included in the applicable coaching agreement.

7. Faith-Based Premarital Coaching

Faith-Based Premarital Coaching is structured as a six-week program.

If a couple needs to reschedule one session, reasonable efforts will be made to maintain continuity within the six-week journey.

If the couple decides to discontinue the program after it has begun, any refund eligibility will be determined according to the services already provided, resources already delivered or accessed, the applicable coaching agreement, and any rights available under applicable law.

The ending of an engagement or relationship does not automatically create an entitlement to a full refund for coaching services already delivered.

8. Teen Life Mentoring & Coaching

All cancellation and payment arrangements for a minor's Teen Life Mentoring & Coaching program are managed with the contracting parent or legal guardian.

Parents/guardians should provide at least 24 hours' notice when a teen cannot attend a scheduled session.

Repeated missed sessions may affect the effectiveness of the mentoring program and may lead to a discussion about whether continuing the program is appropriate.

9. Payment Plans

Where a payment plan is offered, the payment plan divides the agreed program investment into scheduled payments.

Unless expressly stated otherwise, a payment plan is not a month-to-month subscription.

Stopping attendance does not automatically cancel outstanding amounts that have already become due under an agreed coaching package, subject always to applicable cancellation and consumer rights.

If you anticipate difficulty making a scheduled payment, please contact us promptly.

10. Refund Requests

• Refund requests must be submitted in writing to admin@abisolaolabisi.com

Please include:

• Your name
• Program or service purchased
• Purchase date
• Reason for the request

Requests will be reviewed based on:

• The applicable coaching agreement
• Services already delivered
• Sessions already completed
• Program materials or resources already supplied or accessed
• Applicable consumer-protection law

Approved refunds will be returned using the original payment method where reasonably possible.

11. Digital Products and Downloadable Resources

Because digital products may be immediately accessible after purchase, separate refund terms may apply to downloadable resources, recorded courses and other digital products.

Those terms will be disclosed before purchase.

Nothing in such a policy removes a statutory right that cannot legally be waived.

12. Statutory Consumer Rights

Nothing in this policy is intended to waive, restrict or exclude rights or remedies that cannot lawfully be waived under applicable consumer-protection legislation.

Where applicable law provides a cancellation, refund or other consumer right that is more favourable than this policy, applicable law will govern.

13. Program Expiration

Where a coaching package must be completed within a particular period, that period will be disclosed before purchase or stated in the applicable coaching agreement.

Extensions may be considered for circumstances such as illness, family emergencies or other significant events.

14. Contact

Questions about cancellations, rescheduling or refunds may be directed to:

• Abisola Olabisi
• Email: admin@abisolaolabisi.com
• Website: abisolaolabisi.com
• Business Address: 330 St. Mary Avenue, R3C 3Z5